Explore the growing role of delivery, speed, and visibility in project44's new survey research report.
Whether it’s a consumer or business customer, the “Delivery Economy” — the pervasive sentiment in which consumers expect low cost, fast and highly transparent delivery of goods — has irrevocably changed the customer experience. Don't miss your chance to read groundbreaking research that examines the way on-demand delivery apps and one-day delivery services like Amazon are changing consumers’ and businesses’ expectations for delivery, and how brands are (or are not) keeping up.
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The Delivery Economy and the New Customer Experience
of consumers cite free or discounted shipping as one of the most important factors in their purchase experience, the same weight given to the price of the product
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On-demand delivery apps and one-day delivery services like Amazon are changing consumers’ and businesses’ expectations for delivery. How are brands keeping up?
BLIND STUDY
52%
of consumers say that when a package isn’t delivered when expected, it hurts their impression of the company
74%
of people who make purchases for their company said they expect the same level of focus on customer satisfaction as when they're making personal purchases
94%
of marketers cite delivery and transportation companies and supply chain/shipping departments (47%) among the top three stakeholders to deliver the best customer experience
56%
For more insights into how delivery is taking center stage in the customer experience and how companies are responding, download the full report.
500
Marketing
Executives
750
Consumers