Explore the growing role of delivery, speed, and visibility in project44's new survey research report.
Whether it’s a consumer or business customer, the “Delivery Economy” — the pervasive sentiment in which consumers expect low cost, fast and highly transparent delivery of goods — has irrevocably changed the customer experience. Don't miss your chance to read groundbreaking research that examines the way on-demand delivery apps and one-day delivery services like Amazon are changing consumers’ and businesses’ expectations for delivery, and how brands are (or are not) keeping up.
info@project44.com
312-376-8883
of consumers cite free or discounted shipping as one of the most important factors in their purchase experience, the same weight given to the price of the product
I would like to receive more information from project44 and understand and agree to the Privacy Policy.
Fill out the form below to receive your complimentary report today!
On-demand delivery apps and one-day delivery services like Amazon are changing consumers’ and businesses’ expectations for delivery. How are brands keeping up?
52%
of consumers say that when a package isn’t delivered when expected, it hurts their impression of the company
74%
of people who make purchases for their company said they expect the same level of focus on customer satisfaction as when they're making personal purchases
94%
of marketers cite delivery and transportation companies and supply chain/shipping departments (47%) among the top three stakeholders to deliver the best customer experience
56%
For more insights into how delivery is taking center stage in the customer experience and how companies are responding, download the full report.
500
Marketing
Executives
750
Consumers